Service Center Representative

4 days ago


Grants Pass, Oregon, United States Grants Pass Automotive Full time
Job Overview

We are seeking a highly skilled Customer Experience Specialist to join our team in the Service Call Center. The ideal candidate will possess excellent customer service skills and have a strong desire to provide top-notch service to our customers.

Responsibilities
  • Represent the dealership in a friendly and professional manner to customers and vendors.
  • Handle incoming phone calls from customers and vendors, routing them to the appropriate department and employees.
  • Set appointments for inbound calls from customers and vendors.
  • File all documents as required and consistent with established filing procedures.
  • Work with service advisors to fill the schedule and answer any questions they may have.
  • On occasion, assist service advisors with customer concerns.
Requirements
  • High school diploma or equivalency.
  • College training or a degree in marketing, customer relations, business administration, or related field preferred.
  • Ability to read and comprehend instructions and information.
  • Excellent oral and written skills.
  • Three or more years in a dealership position.
  • General knowledge of vehicle operations, features, parts, and systems.
  • Proficient in PC software programs and computer use.
What We Offer
  • $19/hour + bonus.
  • Company-sponsored health insurance.
  • Voluntary dental/vision insurance.
  • Life insurance.
  • 401(k) plan.
  • Paid training.
  • Paid vacation.
  • Paid sick time.
  • Employee discounts on products and services.


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