Service Center Representative
4 days ago
We are seeking a highly skilled Customer Experience Specialist to join our team in the Service Call Center. The ideal candidate will possess excellent customer service skills and have a strong desire to provide top-notch service to our customers.
Responsibilities- Represent the dealership in a friendly and professional manner to customers and vendors.
- Handle incoming phone calls from customers and vendors, routing them to the appropriate department and employees.
- Set appointments for inbound calls from customers and vendors.
- File all documents as required and consistent with established filing procedures.
- Work with service advisors to fill the schedule and answer any questions they may have.
- On occasion, assist service advisors with customer concerns.
- High school diploma or equivalency.
- College training or a degree in marketing, customer relations, business administration, or related field preferred.
- Ability to read and comprehend instructions and information.
- Excellent oral and written skills.
- Three or more years in a dealership position.
- General knowledge of vehicle operations, features, parts, and systems.
- Proficient in PC software programs and computer use.
- $19/hour + bonus.
- Company-sponsored health insurance.
- Voluntary dental/vision insurance.
- Life insurance.
- 401(k) plan.
- Paid training.
- Paid vacation.
- Paid sick time.
- Employee discounts on products and services.
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