Customer Service Representative
3 weeks ago
Russell Tobin is seeking a highly skilled Customer Service Specialist to join their team in Grants Pass, OR.
Estimated Salary: $16/hour (DOE)
Key Responsibilities- Maintain a positive and professional attitude towards customers at all times.
- Develop a strong knowledge of our product portfolio and procedures.
- Demonstrate 100% follow-through in every commitment to provide one call resolution.
Additional Responsibilities:
- Process customer orders by phone or email in a courteous, efficient, and timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders, including the Customer Service Supervisor & Manager, to ensure customer expectations are met.
- Type a minimum of 35 wpm 10 key by touch.
- Able to communicate via email or chat in a professional manner.
- Able to multitask and prioritize tasks efficiently.
Russell Tobin offers comprehensive healthcare coverage, supplemental insurance, 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts.
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