Customer Service Representative

3 days ago


West Columbia, South Carolina, United States Alside Full time

About the Role: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Alside. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Deliver customer service by responding to customer needs thoroughly and in a timely manner with accuracy and detail.
  • Develop and maintain a high level of product knowledge to effectively support customers.
  • Field and resolve customer issues and questions in a professional and courteous manner.
  • Perform inside sales duties as needed to support customer needs.
  • Utilize consultative selling skills to provide quotes and process customer orders.
  • Establish, develop, and service new customer accounts to drive business growth.
  • Schedule product deliveries and communicate deliveries to customers to ensure timely and accurate delivery.
  • Order inventory for replenishment to maintain optimal stock levels.
  • Operate in a safe manner and maintain a safe work environment to ensure a healthy and productive workspace.
  • Support the Supply Center Team in attaining overall business unit goals and objectives.

Requirements:

  • Ability to multi-task and make business decisions in a constantly changing environment.
  • Composed under pressure and able to work effectively in a fast-paced environment.
  • Results-driven and self-motivated with a positive attitude.
  • Effective time management and organizational skills to prioritize tasks and meet deadlines.
  • Excellent communication skills, both written and verbal, to effectively communicate with customers and team members.
  • Ability to learn and adapt to new technology and systems.

About Alside: Alside is a leading distributor of exterior building products for residential and commercial remodeling and new construction markets. We are committed to providing exceptional customer service and support to our customers, and we are seeking a talented and motivated individual to join our team.



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