Customer Service Representative

3 weeks ago


Windsor, Connecticut, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused Part Time Teller to join our team at Citizens Bank. As a Teller, you will play a critical role in providing exceptional customer service and support to our customers.

Key Responsibilities
  • Greet customers in our lobbies and provide assistance with transactions.
  • Demonstrate the use of our mobile app and ATMs to complete simple transactions.
  • Create amazing experiences for our customers by providing personalized advice and solutions that meet their needs.
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits.
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.
What You'll Get
  • Meaningful work and relationships - Help customers with important financial decisions that impact their lives.
  • Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO.
  • Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career.
  • Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Requirements
  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.
  • Customer-centric to deliver exceptional service.
  • Comfortable with using digital technology to support the delivery of business goals.
  • Ability to work branch hours, which can include weekends and evenings.
Preferred Skills/Experience
  • 6 months of experience processing transactions (cash and/or digital payments).
  • Motivates others, like teammates, business partners, and specialists, through collaboration.
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, please apply today.



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