Customer Service Representative
3 weeks ago
About the Role:
Citizens is seeking a highly motivated and customer-focused Customer Service Representative - Part Time to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and helping customers achieve their financial goals.
Key Responsibilities:
- Provide personalized service to customers, answering questions and addressing concerns in a professional and courteous manner.
- Process transactions, including cashing checks, processing withdrawals and deposits, and assisting with mobile banking and online services.
- Help customers achieve their financial goals by providing personalized advice and solutions that meet their needs.
- Work collaboratively with the branch team to meet quarterly referral goals and achieve business objectives.
What We Offer:
- A competitive hourly rate of $18.70-$24.00 per hour.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with corporate match.
- Opportunities for career growth and development, including training and coaching to help you succeed in your role.
- A supportive and collaborative work environment that values diversity, equity, and inclusion.
Requirements:
- High school degree or equivalent required.
- Minimum of 1 year of customer service experience, with a focus on recommending and referring products and services to customers.
- Strong listening and communication skills, with the ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
- Ability to work branch hours, which may include weekends and evenings.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you
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