Parking Lot Attendant

7 days ago


Allentown, Pennsylvania, United States AEG Full time

About the Role:

The Parking Attendant is a key member of the PPL Center team, responsible for ensuring a seamless and enjoyable experience for guests and employees. This part-time position requires a high level of customer service, problem-solving, and multitasking skills.

Key Responsibilities:

  • Manage the daily operations and event day operations within the Orange Deck parking garage, ensuring a safe and secure environment for all guests and employees.
  • Provide exceptional customer service, offering directions, answering questions, and resolving issues in a timely and professional manner.
  • Monitor entrance and exit points, controlling the flow of traffic and ensuring that all guests and employees are aware of parking options and regulations.
  • Be familiar with Park Mobile app and other applicable software, utilizing technology to enhance the guest experience.
  • Address problems and concerns in a timely manner, maintaining a calm and composed demeanor in stressful situations.
  • Keep all traffic flowing, both in and out of the parking lots, while ensuring the safety and security of guests, employees, and vehicles.
  • Provide guests with directions and other venue information, ensuring that they have a positive and memorable experience.
  • Direct guests and employees to available parking spaces, maximizing the amount of vehicles per lot and minimizing congestion.
  • Direct guests on how to properly pay or use parking vouchers, ensuring that all transactions are handled efficiently and effectively.
  • Maintain a neat and clean appearance during all scheduled shifts, representing the PPL Center in a professional and positive manner.

Qualifications:

  • Must be at least 18 years of age.
  • Must have reliable transportation.
  • Prior parking experience is strongly preferred but not required.
  • Must maintain composure in stressful situations.
  • Ability to problem solve efficiently.
  • Must be polite, friendly, and possess excellent interpersonal skills.
  • Ability to multi-task.
  • Must be able to work independently with minimal supervision and as part of a team.
  • Must be able to stand or walk constantly for an extended length of time.
  • Must be able to work indoors and outdoors in all weather conditions.
  • Effective oral communication and writing skills.
  • Ability to lift a maximum of 25 pounds without assistance.


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