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Customer Experience Manager

2 months ago

Allentown, Pennsylvania, United States Weis Markets, Inc. Full time
Job Description

Weis Markets, Inc. is seeking a highly skilled and experienced Customer Experience Manager to join our team. As a key member of our retail operations team, you will be responsible for overseeing the front-end department and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Customer Service: Provide excellent customer service by greeting customers, answering questions, and resolving concerns in a polite and professional manner.
  • Department Operations: Oversee all aspects of front-end department operations, including cash handling, security measures, and inventory management.
  • Team Leadership: Supervise and train front-end sales associates to provide a fast, friendly, and efficient checkout experience for customers.
  • Inventory Management: Control supply costs and ensure adequate inventory levels to meet business demands.
  • Equipment Maintenance: Maintain functionality of equipment, hardware, and software, and report any issues requiring further resolution.
  • Store Safety and Sanitation: Ensure the safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
Requirements:
  • Education: High School Diploma or general education degree (GED) required; Associate or bachelor's degree in business related field desirable.
  • Experience: Minimum 3 years' experience in management of retail or related field.
  • Skills: Excellent customer service skills, strong leadership and communication skills, ability to work in a fast-paced environment.
Equal Employment Opportunity:

Weis Markets, Inc. is an Equal Opportunity Employer and is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.