Front Desk Representative

6 days ago

Peachtree City, Georgia, United States Apsilon Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Apsilon Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Provide fast and effective customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, ensuring that all procedures and policies are followed.
  • Act as the ambassador of the hotel, providing information to guests on all aspects of the hotel, including amenities, services, and local attractions.
  • Review arriving reservations for the day, checking for special requests and VIPs, and pre-assigning rooms as necessary.
  • Count cash drawer at the beginning and end of each shift, preparing shift deposits accurately and following standard procedures.
  • Maintain a complete understanding of all aspects of the PMS cash register operation.
  • Compare housekeepers' reports with the folio log at the beginning of the PM shift or when housekeeping is finished for the day.
  • Enter all wake-up calls accurately, record messages, and receive mail for arriving and in-house guests.
  • Record future reservations for any guest by phone or in person, following all standard procedures.
  • Handle all complaints efficiently and courteously, listening carefully to the guest's problem and taking immediate personal responsibility to correct the issue if possible.
  • Post phone charges promptly and post any charges incurred by guests during the shift using standard procedures.
  • File folios, Reg cards, and reservations cards as necessary, and complete the shift checklist before the end of the shift.
  • Maintain fresh coffee in the lobby at all times.
  • Answer the telephone efficiently and pleasantly within three rings, determining the nature of the call and transferring it to the proper extension.
  • Maintain an awareness of and report any and all safety hazards or violations witnessed in the course of performing required duties.
Requirements
  • High school diploma preferred.
  • One year related customer service work experience.
  • Basic mathematical skills.
  • Computer skills.
  • Excellent interpersonal skills.
  • Ability to speak, read, and write English.
  • Knowledge of workplace safety procedures.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate.

Employment is contingent upon successful completion of a background and drug test.

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