Customer Experience Representative
2 days ago
We are seeking a highly skilled Customer Experience Associate to join our team in Sacramento, CA. As a key member of our Pet Segment, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:- Provide best-in-class service to customers and business partners through phone and CRM interactions.
- Process orders and credits with high accuracy and efficiency.
- Manage phone service levels and utilize CISCO phone platform to ensure seamless communication.
- Demonstrate customer satisfaction best practices, including follow-up and notification.
- Maintain customer interactions through Salesforce and collaborate with other departments to resolve client issues.
- Participate in problem-solving approaches to resolve challenges and improve customer experience.
- Efficiently manage time and meet department objectives.
- Assist in developing continuous improvement plans for respective markets.
- Effectively manage order, credit, and report processes.
- Meet or exceed sales objectives provided.
- College education preferred or five years of customer experience.
- Proven experience in data entry.
- Excellent written and oral communication skills.
- Active listening skills to handle customer interactions.
- Detail-oriented and able to manage multiple tasks.
- Experience with MS Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Prelude and Cognos preferred but not required.
- Coachable and willing to participate in self-development.
At Central Garden & Pet, we believe in nurturing happy and healthy homes. Our employees are driven by our purpose to lead the future of the garden and pet industry. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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Customer Experience Representative
3 weeks ago
Sacramento, California, United States Central Garden & Pet Full timeCustomer Experience AssociateWe are seeking a highly skilled Customer Experience Associate to join our team in Sacramento, CA. This role is responsible for delivering exceptional customer service and support to our clients and business partners.Key Responsibilities:Provide best-in-class service to customers and business partners through phone and CRM...
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Customer Experience Representative
3 weeks ago
Sacramento, California, United States Central Garden & Pet Full timeCustomer Experience AssociateWe are seeking a highly skilled Customer Experience Associate to join our team in Sacramento, CA. As a key member of our Pet Segment, you will be responsible for delivering exceptional customer service and support to our clients and business partners.Key Responsibilities:Provide best-in-class service to customers and business...
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Customer Experience Representative
3 weeks ago
Sacramento, California, United States Central Garden & Pet Full time{"Job Title": "Customer Experience Associate", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Experience Associate to join our team at Central Garden & Pet. As a key member of our Pet Segment, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide best-in-class...
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