Customer Service Associate
2 weeks ago
Job Title: Courtesy Clerk
Company: Hy-Vee
General Function:
The Courtesy Clerk is responsible for delivering exceptional customer service, efficiently packaging purchases, and assisting customers with their transportation needs.
Core Competencies:
- Collaborative Partnerships
- Adaptability and Growth Mindset
- Results Driven
- Customer-Centric Approach
- Professional Conduct
Reporting Relations:
This position reports to the District Store Director, Store Manager, and Assistant Managers.
Primary Duties and Responsibilities:
- Deliver friendly and attentive customer service while addressing customer inquiries.
- Warmly greet customers and assist them throughout their shopping experience.
- Promptly answer incoming calls and provide assistance to customers.
- Collaborate with team members to enhance customer satisfaction.
- Assist in packaging purchases and maintain a clean store environment.
- Support the training of new employees and ensure proper product organization.
- Verify and maintain accurate product pricing and stock levels.
- Help customers with transporting their purchases.
- Maintain store supplies and comply with company policies.
Secondary Duties and Responsibilities:
- Assist in various departments and deliver products to customers as needed.
- Perform maintenance tasks such as shoveling and salting walkways.
- Support other areas of the store when required.
- Complete additional tasks and projects as assigned.
Knowledge, Skills, Abilities, and Worker Characteristics:
- Ability to follow directions and manage multiple tasks.
- Basic mathematical skills and effective communication abilities.
- Detail-oriented with strong interpersonal skills.
Education and Experience:
No specific educational or experiential prerequisites.
Physical Requirements:
- Must be capable of lifting objects, engaging in physical activities, and possess visual and auditory capabilities.
Working Conditions:
Exposure to noise, temperature fluctuations, and various chemicals.
Equipment Used to Perform Job:
Utilizes a range of equipment including Tomra machines, cleaning tools, and delivery vehicles.
Contacts:
Regular interactions with customers and occasional contact with suppliers and vendors.
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