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Pharmacist - Customer Service Specialist
2 months ago
Hy-Vee Food Stores is seeking a skilled Pharmacist to join our team. As a key member of our pharmacy department, you will be responsible for providing exceptional customer service, filling and verifying prescriptions, and counseling patients on medication use.
Key Responsibilities- Provide prompt, efficient, and friendly customer service, ensuring a positive experience for all patients.
- Fills and/or verifies prescriptions and counsels patients in accordance with all state and federal statutes and regulations.
- Assists with pharmacy inventory, including controlled substances, on an annual basis or as recommended.
- Participates in coaching, counseling, and training employees, and participates in additional education and training.
- Assists with reconciliation and balancing of 3rd party accounts.
- Visits schools, doctors' offices, senior centers, etc. to market services.
- Builds growth and sales through counseling and wellness programs.
- Follows security and regulatory procedures, including Quality Assurance Programs.
- College degree and licensure in pharmacy.
- Must have continuing education to maintain license.
- Six months to a year of similar or related work experience.
- Medication Therapy Management (MTM) preferred.
- Ability to administer immunizations.
This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day. There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.
Equipment Used to Perform Job- PC with pharmacy software and printer, cash register, Telexon ordering unit, pharmacy balance, scanner, calculator, telephone, fax, and copier.
Is fully responsible for company assets including prescription inventory, third party accounts receivable, pharmacy computer and software, and pharmacy fixtures. Has full authority, within reasonable limits, to purchase inventory for the pharmacy.
ContactsHas daily contact with customers, general public, and suppliers/vendors, and pharmacy operations support staff. Has occasional contact with community or trade/professional organizations and federal/state governmental or regulatory agencies.
ConfidentialityMaintains the confidentiality of the customer's private medical information according to the HIPAA act. Maintains the confidentiality of prescription drug pricing and costs.
