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Customer Service Representative

2 months ago

Red Oak, Iowa, United States Spectrum Dynamics Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Spectrum Dynamics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Customer Inquiries: Handle customer inquiries regarding products, services, and orders in a professional and courteous manner.
  • Order Processing: Receive and process customer orders, including processing payments and resolving any issues that may arise.
  • Issue Resolution: Investigate and resolve customer complaints in a timely and effective manner.
  • Communication: Communicate with customers via phone, email, or in-person to provide information and resolve issues.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a fast-paced environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in Microsoft Office.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Collaborative Environment: A collaborative and dynamic work environment.