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Area Business Leader

2 months ago

Chicago, Illinois, United States Wingstop Full time

The District Operations Supervisor plays a pivotal role in guiding and managing the workforce while assisting the General Manager to fulfill both immediate and strategic business goals. This position is essential to the success of Wingstop Restaurants, ensuring that all establishments within the designated area adhere to applicable local, state, and federal regulations, including OSHA standards. The District Operations Supervisor significantly influences Wingstop's success by overseeing restaurant functions to guarantee an exceptional customer experience and enhance profitability.

Key Responsibilities:

  • Collaborates with General Managers and team members to maintain high operational standards, demonstrating leadership and teamwork while fostering a professional environment that supports quality customer service.
  • Provides essential guidance to help managers develop effective business strategies that ensure restaurant profitability.
  • Monitors financial performance by adhering to established guidelines for sales growth, food costs, and employee compensation.
  • Engages in ongoing training for self and staff, covering operational procedures and personal development.
  • Mentors store managers on handling employee relations, including disciplinary actions and professional growth opportunities through both individual and group training sessions.
  • Ensures that cleanliness, safety, and staffing standards are consistently upheld across all locations.
  • Regularly assesses performance challenges and actively recruits qualified candidates for restaurant positions.
  • Maintains a Theoretical to Actual Cost of Goods Sold (COGS) variance of less than 2% across all restaurants.
  • Ensures compliance with labor standards, keeping scheduled labor within a 2% variance of actual labor.
  • Familiarity with Aloha and NBO systems is preferred.
  • Undertakes additional responsibilities as assigned by the Director of Operations.

Team Collaboration:

  • Proactively communicates issues to supervisors and seeks assistance when needed.
  • Identifies and implements innovative solutions to enhance operational efficiency.
  • Represents the brand and department with professionalism and poise at all times.

Essential Qualifications:

  • Strong customer service orientation with a genuine commitment to serving guests.
  • Ability to maintain composure and professionalism in challenging situations.
  • Capable of managing multiple projects and deadlines with urgency and thoroughness.
  • Highly organized and detail-focused.
  • Committed to continuous learning and self-improvement.
  • Outgoing personality with a strong work ethic.
  • Prior experience in the restaurant industry is essential.
  • Consistent and reliable attendance is required.
  • A valid U.S. Driver's license is mandatory.
  • Must be at least 18 years of age.
  • Additional duties may be assigned as necessary.

Physical Demands:

  • Ability to stand and walk for extended periods.
  • Capable of carrying and lifting objects as needed.
  • Ability to push and pull objects effectively.
  • Comfortable bending, stooping, and reaching as required.
  • Effective communication skills, both verbal and auditory.
  • Visual acuity for tasks requiring detailed observation.
  • Proficient in using computers and other specialized equipment.

At Wingstop, we are dedicated to delivering an exceptional flavor experience. Our mission is to serve the world with outstanding flavors, and we are proud to be recognized as one of the fastest-growing brands in the restaurant industry.