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Restaurant Operations Leader

2 months ago

Kissimmee, United States Cowboy Chicken Full time

About Cowboy Chicken

Cowboy Chicken is renowned for its distinctive flavors and mouthwatering chicken, cooked over a wood-burning fire. Our menu features rotisserie chicken, Ranch Hand sandwiches, Fresh Salads, Chicken Enchiladas, and more. With a 'cowboy cool' culture, we strive to exceed guest expectations every visit, providing warmth and comfort in every dish. We offer dine-in, take-out, delivery, and catering options.

Job Summary

We are seeking a dedicated Restaurant Operations Leader to oversee the day-to-day activities of our restaurant. You will guide your team to deliver exceptional guest experiences while ensuring the successful implementation of Cowboy Chicken initiatives and programs. Your role is crucial in achieving financial goals and managing all administrative responsibilities.

Key Responsibilities

  • Lead by example, embodying our customer-centric approach.
  • Cultivate and mentor a team focused on providing outstanding customer service.
  • Handle customer inquiries and concerns with professionalism and empathy.
  • Continuously coach employees to deliver exceptional service standards.
  • Drive performance in areas of service, operations, and financial results.
  • Implement and maintain restaurant controls, staffing schedules, and operational procedures.
  • Develop team members' skills and ensure adherence to operational excellence standards.
  • Monitor safety protocols and comply with all relevant regulations.
  • Participate in catering events and local marketing initiatives.
  • Ensure compliance with all company policies and regulatory requirements.
  • Manage restaurant operations efficiently, including inventory control.
  • Represent Cowboy Chicken professionally at all times.
  • Communicate effectively to address business challenges and opportunities.