Personal Banker Roving North Albuquerque

2 weeks ago

Albuquerque, New Mexico, United States WELLS FARGO BANK Full time
About Wells Fargo

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a foundation of teamwork, innovation, and a commitment to our customers and communities.

About the Role

We are seeking an Associate Roving Personal Banker to join our National Branch Network as part of the Consumer, Small & Business Banking division. As a Roving Personal Banker, you will provide support across a variety of branch locations within a specific geography, where a banker or teller is out of the office or to temporarily cover vacancies.

Key Responsibilities
  • Provide exceptional customer service by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially.
  • Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
  • Develop understanding of bank products and services to connect to customers' needs.
  • Interact with customers to demonstrate care and build relationships.
  • Provide appropriate options for bank products and services to customers.
  • Refer customers' financial needs to other bankers and partners as needed.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Bilingual speaking and listening proficiency in Spanish/English (remove if not needed).
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
Job Expectations
  • Ability to travel 100% of the time within the district.
  • Commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage is provided).
  • Ability to work a schedule that may include most Saturdays.
  • Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed.
  • This position is not eligible for Visa sponsorship.
  • This position requires SAFE registration at the time of employment.

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