Roving Retail Technician

3 days ago


Albuquerque, New Mexico, United States Asurion Full time
Roving Retail Technician Role

As a Roving Retail Technician at Asurion, you will be the face of our company, delivering award-winning customer experiences and ensuring our customers get the most out of their devices, appliances, and connections.

Key Responsibilities:

  • Travel to locations throughout a designated market, providing personalized customer experiences and performing repairs efficiently.
  • Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers.
  • Achieve sales goals and handle work orders, managing inventory and overseeing buybacks and product returns.
  • Learn and provide best practices between stores, sharing feedback for store improvements.

Requirements:

  • High school diploma or GED
  • 1+ years of customer service/retail sales experience
  • 6+ months of experience with product service support or electronics troubleshooting (preferred)
  • Basic knowledge of mobile devices and operating systems
  • Ability to work a flexible retail schedule and travel up to 100 miles (store to store)

We Offer:

  • Ongoing training to grow your skills
  • Competitive hourly pay and benefits
  • Paid time off
  • Career growth opportunities based on your interests
  • Tuition reimbursement (full-time employees)
  • 401(k) retirement savings plan with employer match


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