Customer Service Advisor
1 week ago
At Heartland Financial USA, Inc., we are committed to providing exceptional service to our clients. The Customer Care Representative plays a crucial role in maintaining our professional image through various communication channels, including phone, email, and chat.
Key Responsibilities
- Deliver outstanding customer service while engaging with clients and internal teams.
- Effectively troubleshoot and resolve inquiries, ensuring customer satisfaction.
- Handle a significant volume of incoming calls with professionalism.
- Assess customer needs to provide tailored solutions.
- Process orders, forms, applications, and requests accurately and within established timeframes.
- Maintain detailed records of customer interactions for future reference.
Qualifications for Success
A successful candidate for the Customer Care Representative position typically possesses:
- A High School Diploma or equivalent.
- 1-3 years of experience in a call center or banking environment.
- Strong familiarity with modern technology, including tablets, computers, and smartphones.
- Exceptional phone etiquette and customer service skills.
- Excellent verbal and written communication abilities.
Benefits
We offer a comprehensive benefits package that includes:
- Full insurance coverage, including health, dental, and vision.
- 20 days of paid time off along with 11 paid holidays.
- 401(k) retirement savings plan with company matching.
- Tuition reimbursement and assistance with student debt.
- Employee Assistance Program and employee discount programs.
About Us
At Heartland Financial, we value lifelong learning, creativity, and inquisitiveness. We strive to foster a diverse and inclusive workplace where every employee feels valued and supported. Our leadership is dedicated to your professional growth, helping you to develop your career through personalized development plans and performance goals.
Join us in our mission to enrich lives—one customer, employee, and community at a time.
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