Field Operations Manager

5 days ago


Dover, Delaware, United States Getlabs Full time
About the Role

We are seeking a highly skilled and experienced Field Supervisor to join our team at Getlabs. As a Field Supervisor, you will be responsible for overseeing the quality of patient operations in our territories, ensuring that every Getlabs experience meets and exceeds patient expectations.

Key Responsibilities
  • Supervise a team of mobile phlebotomists in one or more geographical markets
  • Assess work performance and conduct regular appointment reviews for compliance, quality, and safety
  • Administer disciplinary action as necessary
  • Interview and hire new mobile phlebotomists
  • Effectively onboard new hires
  • Complete new hire and annual competency assessments for the team
  • Ensure accurate order and patient appointment record-keeping
  • Administer performance reviews and handle employee concerns and grievances
  • Review and approve team timecards and expenses
Requirements
  • At least 2 years of management experience in a leadership position
  • Phlebotomy certification from an accredited agency (e.g. AMT, ASCP, NCCT)
  • Proven track record in providing exceptional customer service
  • Strong communication skills (written and verbal)
  • A disciplined worker who can work independently or in a team environment
  • Reliable transportation and a clean driving record
  • Competency with Google applications and a willingness to learn new technology
What We Offer
  • Competitive salary ($66,000/yr)
  • Valuable stock option plan
  • Medical, dental, and vision insurance options
  • Flexible and unlimited vacation
  • A dynamic work environment and a team of talented colleagues

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, we require vaccination as a condition of employment for any employee who is in contact with patients.

Getlabs is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes.


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