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Medical Customer Service Representative

2 months ago

SaintMax, Grand Est, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and satisfaction, and contributing to the success of our plasma center operations.

Key Responsibilities
  • Answer phones and greet donors, ensuring a positive and welcoming experience
  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures
  • Work a variety of shifts, including evenings, weekends, and holidays, to ensure our donors receive exceptional service
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
What We Offer

At BioLife, we are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a competitive compensation package, comprehensive benefits, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Location

USA - WI - Stevens Point

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Part time