Customer Service Representative

4 weeks ago


Saint Joseph, Missouri, United States JP McHale Pest Management Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Responsibilities:

  • Answer inbound customer calls in a fast-paced environment.
  • Empathize and understand customer's urgent need for service.
  • Create tickets and schedule customer appointments.
  • Answer customer questions and provide basic service information.
  • Communicate with customers via chat or email.
  • Participate in administrative tasks, communication, and coordination with internal departments.
  • Be prepared to complete other duties delegated on an as-needed basis.

Requirements:

  • Previous call-center experience strongly preferred.
  • Excellent communication skills.
  • Ability to multitask in a fast-paced environment.
  • Exceptional customer service and phone skills.
  • Strong attention to detail with problem-solving capabilities.
  • Strong listening skills.
  • Ability to achieve our target goal.
  • Proficient at typing and comfortable with computers.

What We Offer:

  • Paid holidays.
  • Paid sick time and vacation.
  • Dental insurance.
  • Vision insurance.
  • Medical insurance.
  • 401(k) matching.

About Us:

JP McHale Pest Management is a top professional pest control company nationwide. We are committed to providing exceptional service to our customers and building a team that is more like family.



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