Customer Service Representative
4 days ago
Cornerstone Family Healthcare is seeking a highly skilled Call Center Operator to join our team in Newburgh, NY. As a Call Center Operator, you will be responsible for providing exceptional customer service to patients, making appointments, and coordinating with departmental staff to ensure seamless patient care.
Key Responsibilities:- Provide excellent customer service to patients, responding accurately and politely to their inquiries.
- Make appointments for new and existing patients using the practice management system template.
- Coordinate with departmental Patient Services Representatives and nursing staff to accommodate patient requests for earlier appointments.
- Verify demographic and insurance information gathered from each patient and post it accurately in the practice management system.
- Verify insurance information, including eligibility, PCP, and referrals, if required for the visit type and insurance.
- Provide back-up support for patient registration as requested by the Site Administrator.
- Bilingual: Fluent in Spanish.
- High School Diploma or High School Equivalency Diploma.
- Availability to work per diem-part time shifts, including weekends.
Cornerstone Family Healthcare offers a competitive salary of $17.00 per hour, plus quarterly incentives. We provide a comprehensive benefits package, including health benefits, retirement plan, paid time off, sick time, flexible spending, dependent care, paid holidays, and more. Our mission is to provide high-quality, comprehensive, primary, and preventative healthcare services in an environment of caring, dignity, and respect to all people, regardless of their ability to pay.
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