Customer Service Representative

4 days ago


Newburgh, New York, United States Cornerstone Family Healthcare Full time
Job Title: Call Center Operator

Cornerstone Family Healthcare is seeking a highly skilled Call Center Operator to join our team in Newburgh, NY. As a Call Center Operator, you will be responsible for providing exceptional customer service to patients, making appointments, and coordinating with departmental staff to ensure seamless patient care.

Key Responsibilities:
  • Provide excellent customer service to patients, responding accurately and politely to their inquiries.
  • Make appointments for new and existing patients using the practice management system template.
  • Coordinate with departmental Patient Services Representatives and nursing staff to accommodate patient requests for earlier appointments.
  • Verify demographic and insurance information gathered from each patient and post it accurately in the practice management system.
  • Verify insurance information, including eligibility, PCP, and referrals, if required for the visit type and insurance.
  • Provide back-up support for patient registration as requested by the Site Administrator.
Requirements:
  • Bilingual: Fluent in Spanish.
  • High School Diploma or High School Equivalency Diploma.
  • Availability to work per diem-part time shifts, including weekends.

Cornerstone Family Healthcare offers a competitive salary of $17.00 per hour, plus quarterly incentives. We provide a comprehensive benefits package, including health benefits, retirement plan, paid time off, sick time, flexible spending, dependent care, paid holidays, and more. Our mission is to provide high-quality, comprehensive, primary, and preventative healthcare services in an environment of caring, dignity, and respect to all people, regardless of their ability to pay.



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