Customer Service Representative

2 weeks ago


Conway, South Carolina, United States Professional Counseling Associates Full time

Job Summary: Arisa Health is seeking a Customer Service Representative to join our team in Conway. As a key member of our service delivery system, you will provide an interactive and welcoming response to all inquiries for service, engaging clients in a supportive and non-judgmental way.

Responsibilities:

  • Accurately collect and maintain client records, including fee agreements and eligibility information.
  • Ensure pre-certifications and authorizations are in place for client services.
  • Provide excellent customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with therapists and other team members to schedule appointments and coordinate client services.
  • Maintain accurate and up-to-date records, using Microsoft Excel and other software as needed.

Requirements:

  • High school diploma or equivalent required; at least one year of experience in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
  • Ability to maintain confidentiality and handle sensitive client information.

Work Environment: This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m. We offer a supportive and dynamic work environment, with opportunities for professional growth and development.



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