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Peer Case Manager

2 months ago

Hayward, California, United States THE ALLIANCE FOR COMMUNITY WELLNESS Full time
Job Title: Peer Case Manager

Join THE ALLIANCE FOR COMMUNITY WELLNESS as a Peer Case Manager and play a vital role in providing whole-person integrated care to individuals in Alameda County.

Job Summary:

The Peer Case Manager will work closely with participants to develop and implement personalized care plans, providing solution-focused short-term support or longer case management support as needed. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Manage a caseload of clients to provide and track case management and care coordination services
  • Develop and maintain rapport with participants and maintain rapport and trust through consistent, regular meetings
  • Provide timely, thoughtful, trauma-informed, culturally responsive responses to participants and all partners
  • Conduct initial assessments and work with the clinical consultant team and supervisor to finalize each assessment
  • Help participants identify and remain engaged with personal motivation towards case plan objectives
  • Facilitate the planning process of an individual's case plan; oversee, evaluate and monitor the implementation of case plan objectives
  • Provide outreach engagement, linkage, and follow up services to clients
  • Act as a role model, with the intention of inspiring, engaging, and advocating for client's wellness and rights
  • Research and provide referral resources for participants in order to help them meet their needs
  • Support participant's through transitions of care, including but not limited to hospital discharge and moving to higher or lower levels of care with a new service provider
  • Provide crisis intervention as needed, including de-escalating and stabilizing clients in crisis through brief intervention and escalating support for the client to clinical consultants and other available interventions
Requirements:
  • Bachelors' Degree in Community Development, Sociology, or related field with 2+ years of experience in direct service case management/social service programs
  • Bilingual Spanish/English strongly preferred
  • Mental Health Services Administration Medi-Cal Peer Support Specialist Certification preferred or must be willing to participate in Peer Support Specialist Certification training within 6 months of hire
  • Demonstrated experience working in programs that work with low-income and other vulnerable communities
  • Ability to establish and maintain effective working relationships with community members and staff of all levels
  • Ability to work independently, demonstrating excellent critical thinking skills and professional judgment
  • Excellent public speaking and writing abilities for multiple audiences
  • Non-Profit and Community Based Organization experience highly desirable
Benefits:
  • Excellent Health benefits package for you and your family including: Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance
  • Vacation, 15 paid holidays, 12 paid sick days upon accrual
  • Employee Assistance Plan to support yours and your family's wellbeing and finances
  • 403(b) retirement plan
  • Work-life wellbeing & excellent work hours
  • Supportive/Collaborative work environment
  • Opportunities for Growth and Professional Development
  • License and Certification renewals reimbursed