Veterinary Front Desk Coordinator
5 days ago
We are seeking a highly skilled and organized Veterinary Receptionist to join our team at Calusa Veterinary Center. This is a full-time position that requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Job SummaryThe successful candidate will be responsible for providing exceptional customer service to clients and their pets, ensuring accurate appointment scheduling, and maintaining a clean and organized workspace. They will also be expected to understand common vaccination protocols, basic lab tests, and veterinary terminology.
Key Responsibilities:- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
- Previous experience as a veterinary receptionist or medical office assistant preferred.
- Strong organizational and multitasking skills.
- Ability to maintain a calm, professional, and positive demeanor.
Calusa Veterinary Center is a full-service, AAHA accredited 24 hour GP and ER small animal practice with 10 doctors and a large staff serving the Boca Raton, FL area for over 20 years. We blend modern medicine with time-tested practices to provide the highest quality care.
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