Patient Access Coordinator

1 month ago


Biddeford, Maine, United States Facility Southern Maine Health Care Full time

Job Summary

This role serves as the initial point of contact for patients at Facility Southern Maine Health Care, requiring exceptional customer service skills in all interactions. The successful candidate will be responsible for accurate patient registration, insurance verification, and medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and ensuring an efficient flow of clinical, administrative, and clerical tasks. The individual will obtain patient signatures on consent and assignment forms and applicable insurance denial notices, assist with accommodations for patients with special needs, and adhere to established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen, and Serve.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

  • Education: High school graduate preferred.
  • License/Certifications: N/A
  • Experience: Previous clerical healthcare experience preferred, with previous customer service experience required. The candidate must complete a formal medical terminology course and customer service training within 1 year after hire. Knowledge of insurance plans and their requirements is desired, as is familiarity with medical office procedures and insurance requirements. The individual must demonstrate progress in understanding insurance requirements and possess strong interpersonal skills, with the ability to interact with patients and others in a courteous, tactful, and effective manner. A strong command of the English language is essential, with the ability to speak and write clearly. The ability to speak French is helpful, and proficiency in using a personal computer for online data entry is required, including typing, faxing, copier, and computer skills.


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