Hotel Operations Manager

2 weeks ago


Santa Monica, California, United States Crescent Hotels & Resorts Full time
General Manager Opportunity at Hampton Inn & Suites Santa Monica

Crescent Hotels & Resorts is seeking a seasoned General Manager to lead our team at the Hampton Inn & Suites Santa Monica. As a key member of our management team, you will be responsible for creating and maintaining a customer-driven hotel with a member-keeping vision that inspires our associates to deliver exceptional service.

Key Responsibilities:
  • Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
  • Interview, train, hire, supervise and counsel department managers in the efficient operation of their respective area(s).
  • Recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
  • Participate in community affairs and maintain positive public image for Crescent and hotel.
  • Communicate both verbally and in writing to provide clear direction to staff.
Requirements:
  • Two to Five years' experience as a hotel General Manager is required.
  • Working knowledge of financial/accounting procedures is required.
  • Prior general knowledge of California labor/employment law.
  • Experience leading in a union environment required.
  • Hilton hotel experience is highly desired.

We offer an excellent compensation package, operational incentive plan eligibility, exceptional benefit plan, 401K matching program, and discounts with our Crescent managed properties in North America.



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