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Resort Accommodations Coordinator

2 months ago

Miami Beach, Florida, United States Fisher Island Club Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Accommodations Agent to join our team at Fisher Island Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Registration and Check-in/Check-out: Register guests, manage reservations, and provide information about rooms, rates, and amenities.
  • Reservation Management: Manage online and phone reservations, inform customers about payment methods, and verify their credit card data.
  • Guest Services: Welcome guests upon arrival, assign rooms, and provide information about our hotel, available rooms, rates, and amenities.
  • Conflict Resolution: Respond to clients' complaints in a timely and professional manner.
  • Collaboration: Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
  • Group Reservations: Confirm group reservations and arrange personalized services for VIP customers and event attendees.
  • Sales and Upselling: Upsell additional facilities and services, when appropriate.
  • Record Keeping: Maintain updated records of bookings and payments.
Requirements
  • Experience: Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Technical Skills: Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, and understanding of how travel planning websites operate, like Booking and TripAdvisor.
  • Soft Skills: Customer service attitude, excellent communication and organizational skills.