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Security Operations Coordinator

2 months ago

San Antonio, Texas, United States Iworks Full time

Position: Security Operations Coordinator

About iWorks:

iWorks Corporation, established in 2005, is a premier provider of information technology and professional services to governmental entities. We excel in personnel security and vetting solutions, Agile methodologies, DevOps, DevSecOps, data analytics, and cloud-based services. Our commitment to continuous improvement, combined with our extensive expertise in business and technology, leads to innovative and effective solutions.

Benefits:

We provide a comprehensive benefits package that includes Medical, Dental, Vision, Life and Disability insurance; a 401(k) plan; Profit Sharing; Health and Wellness programs; as well as Paid Sick Leave, Vacation Days, and Holidays. Employees are eligible for bonuses throughout the year as part of our incentive program aimed at fostering innovation and business growth. Additionally, all staff members are considered for annual raises based on performance and dedication to the company.

Role Overview:

We are seeking a Security Operations Coordinator who is eager to learn and grow within the field. This position is ideal for individuals looking for a fresh start and an opportunity to develop a career in personnel security, law enforcement, or the intelligence sector. You will engage in training to enhance your skills and knowledge. A critical eye for detail is essential, as well as the ability to collaborate effectively within a team to achieve shared objectives.

Key Responsibilities:

  1. Manage all tasks related to operating a responsive and professional call center, ensuring timely responses to inquiries regarding case statuses, program details, and policies.
  2. Handle incoming phone calls and electronic communications from the security community.
  3. Maintain customer satisfaction and foster positive business relationships during all interactions.
  4. Update and manage subject records accurately during customer interactions.
  5. Provide assistance to customers, exercising sound judgment to determine appropriate responses.
  6. Clarify security clearance and investigative requirements to customers without needing to escalate inquiries.
  7. Support high-level and special interest cases by providing necessary assistance and information.
  8. Assist in the creation and preparation of various documents, including Standard Operating Procedures, reports, and briefings.
  9. Compile accurate data for Call Center Support reports, summarizing workload volume and any challenges faced.

Qualifications:

  • Security Clearance: Must possess a fully adjudicated Secret security clearance.
  • Experience: A minimum of 3 years of experience with a working knowledge of National Security Databases such as JPAS, DISS, CATS, e-QIP, and others.
  • Education: No formal degree or prior experience is required.

Employment Status: This is a full-time, exempt position.

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristics.

iWorks is dedicated to maintaining a secure and productive work environment for all employees and ensuring the safety and well-being of our clients. As part of our standard hiring process, background checks and drug screenings may be conducted on potential candidates to assess their suitability for employment.