Security Operations Coordinator
4 weeks ago
The Assistant Account Manager plays a crucial role in ensuring the smooth operation of security services in San Antonio. Reporting to the Account Manager, this position is responsible for managing daily operational and administrative functions, including personnel performance, scheduling, and training. The ideal candidate will possess strong interpersonal, critical thinking, and time management skills, with the ability to work in a fast-paced environment and meet deadlines.
Key Responsibilities:- Manage daily operational and administrative functions across San Antonio, including armed and unarmed security personnel.
- Keep the Account Manager informed of personnel performance, identifying any deficiencies and providing timely updates.
- Support daily operations, including scheduling and training personnel.
- Compile productivity and performance metrics, ensuring accurate reporting for executive consumption.
- Ensure the highest standards of conduct, appearance, performance, and training are maintained at all times.
- Be available 24/7 for emergency situations.
- Ability to develop reports, spreadsheets, diagrams, charts, graphs, and other products using MS Office Suite.
- Understanding of security operations and contracts management is preferred.
- Operational KPIs and data-driven decision-making skills are essential.
- Strong interpersonal, critical thinking, and time management skills are required.
- Excellent communication and teamwork skills are necessary.
- Experience working in an office setting and walking to and from site to site in the downtown area is preferred.
- Comfortable working in a fast-paced, sometimes stressful environment.
- Technologically savvy, with experience using MS Office Suite and technology-driven scheduling platforms.
- Customer service orientation and ability to interact with all levels of management are required.
- Flexibility and ability to meet deadlines in a high-tempo environment are essential.
- Excellent time-management, organization, and multi-tasking skills are required.
- A dependable team player with business maturity, enthusiasm, and a positive work attitude is necessary.
- Ability to work in a matrixed environment and be a positive and upbeat team member.
- Preferred candidate has an honorable military discharge, a Bachelor's degree, or 5 years' experience in operations management and project management.
- Must pass CJIS Clearance within 60 days of employment.
- Ability to obtain an Armed Security License within 60 days of employment.
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing and/or walking around downtown, from site to site.
- Must be able to lift up to 15 pounds at times.
- Acute hearing and near and far vision are required for phone and counter service to the public.
- Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
- Time flexibility depending on the needs of the company.
Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.
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