Global Security Operations Center Manager

1 week ago


San Antonio, Texas, United States GardaWorld Security Services US Full time
Job Title: Global Security Operations Center Manager

GardaWorld Security Services US is seeking a highly experienced Global Security Operations Center Manager to join our team. As a key member of our security operations team, you will be responsible for managing and overseeing the day-to-day operations of our Global Security Operations Center (GSOC).

Key Responsibilities:
  • Oversee the development and maintenance of policies and procedures related to the GSOC and affected stakeholders
  • Lead the team by providing strategic direction and hands-on guidance to team members in handling related issues
  • Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
  • Supervise the implementation of new technologies and business processes to improve efficiency
  • Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites, and evolving customer and stakeholder needs
  • Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving, and cross-functional environment
  • Monitor and track key performance indicators (KPIs) as per client MSA
  • Ensure compliance with client expectations and policies, monitor assets, and make rapid notifications via mass communication tools to stakeholders
  • Provide enterprise detection and coordinated response to physical security, safety, and business continuity events
  • Develop and maintain security-services performance metrics and related reports
Requirements:
  • Bachelor's degree
  • Minimum of 7 years of experience in GSOC or a similar role with at least 4 years leading and managing all aspects of a corporate control center
  • Extensive experience and knowledge of various access control platforms, video management systems, and incident management applications/software
  • Demonstrated effectiveness in managing complex people, process, and technical projects
  • Excellent analytical and problem-solving skills to drive process improvement
  • Excellent communication skills, whether writing, speaking, or presenting
  • Demonstrated expertise in developing, implementing, and managing control center programs
  • Experience gathering and analyzing data to create useful metrics that support positive change
  • Demonstrated ability to manage effectively change and conflict
  • Adept at managing crises; provide front-line leadership in coordinating responses to a myriad crisis situations
  • Ability to lead a cross-functional team
  • Dependable team player with strong business acuity, enthusiasm, and a positive attitude
  • Impeccable work ethic and a high degree of integrity
  • General knowledge and understanding of State and Federal Employment laws
  • Extensive experience using the latest Tools and Technology in the GSOC environment

GardaWorld Security Services US is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role, please submit your application.



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