Customer Relationship Specialist

3 weeks ago


Erie, Pennsylvania, United States Preston Auto Group Full time
Job Description

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers, and scheduling appointments for the Sales Associates.

YOUR DAILY INTERACTIONS WILL INCLUDE WORKING CLOSELY WITH THE BDC MANAGER, SALES ASSOCIATES, SALES MANAGERS, SUPPORT STAFF, AND CUSTOMERS.

Key Responsibilities Include:

  • RECEIVING INBOUND SALES PHONE CALLS AND LEADS.
  • IDeNTIFYING CLIENT NEEDS AND SCHEDULING APPOINTMENTS.
  • PLACING OUTBOUND PHONE CALLS TO POTENTIAL LEADS.
  • CONTACTING CLIENTS TO CONFIRM APPOINTMENTS.
  • MILING MARKETING LETTERS TO PROVIDED LEADS.
  • FOLLOWING UP POST VISIT TO ENSURE CUSTOMER SATISFACTION.

Requirements:

  • A HIGH SCHOOL DIPLOMA OR EQUIVALENT.
  • EXCELLENT ORAL, WRITTEN, AND INTERPERSONAL COMMUNICATION SKILLS.
  • A BACKGROUND IN CUSTOMER SERVICE, SALES, OR TELEMARKETING.
  • COMPUTER LITERACY, STRONG ORGANIZATIONAL, AND FOLLOW-UP SKILLS.
  • THE ABILITY TO READ AND COMPREHEND INSTRUCTIONS AND INFORMATION.
  • EXCELLENT PROBLEM SOLVING SKILLS.
Benefits

We offer a comprehensive benefits package, including:

  • Health, Dental, and Vision Insurance.
  • A 401K Plan with Employer Match.
  • Paid Uniforms.
  • Paid Time Off.
  • Paid Training.
  • Employee Pricing on New Vehicles.
  • Free Access to the Preston Auto Fitness Center.
Compensation

Earn an estimated $45,000 - $55,000 per year based on performance in this exciting role as a Business Development Center Representative with Toyota of Erie.



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