Customer Service Representative

1 day ago


Erie, Pennsylvania, United States Northwest LLC Full time
Job Summary

We are seeking a skilled Contact Center Specialist I to provide exceptional customer service and technical assistance to clients. As a key member of our team, you will work in a fast-paced environment, utilizing multiple customer databases and providing support for Northwest products and services.

Responsibilities
  • Provide quality and efficient customer service to clients via phone, email, or chat.
  • Analyze customer inquiries and respond promptly to resolve issues.
  • Educate clients on the benefits of Northwest products and services.
  • Maintain accurate records and documentation of customer interactions.
Requirements
  • Bachelor's degree in related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Familiarity with Microsoft Office software and computer applications.
  • Salary: $45,000 - $60,000 per year, depending on experience.
About Us

Northwest LLC is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.



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