Member Account Representative

4 days ago


Stillwater, Minnesota, United States Royal Credit Union Full time
Member Account Representative

Royal Credit Union is seeking a highly skilled and customer-focused Member Account Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and building strong relationships with our customers.

Key Responsibilities:

  • Process member transactions accurately and efficiently
  • Build strong relationships with members through exceptional customer service
  • Provide electronic service demonstrations and resolve member inquiries
  • Support NPS initiatives by providing exceptional service and living Royal Credit Union's core values

Requirements:

  • Previous customer service experience
  • Experience working in financial services with a strong knowledge of deposit and consumer loan products
  • Strong sense of customer service and ability to work productively in a team environment
  • Ability to learn, retain, and recall information quickly

Preferred Qualifications:

  • Experience working in financial services, including new accounts, loans, and loan processing
  • Cash handling experience
  • Associate's degree in a business-related field

What We Offer:

  • A competitive hourly wage
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 5% 401(k) employer match
  • Paid family and sick leave
  • Vacation and sick time accruals
  • Childcare reimbursement
  • Tuition and student loan debt assistance
  • Pet insurance

Training and Development:

  • Foundation Training at our Corporate Center in Eau Claire, WI
  • Additional 9 days of training split between Learning Center and Tactical Branch locations

Why Royal Credit Union?

We are a proud equal opportunity employer and value diversity and inclusion in our workplace. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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