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Member Account Representative
2 months ago
We are seeking a highly skilled and customer-focused Member Account Representative to join our team at Royal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, processing transactions, and building strong relationships through active listening and problem-solving.
Key Responsibilities- Welcoming members and others to the office with a warm and friendly demeanor
- Accurately processing member transactions, including opening new accounts, loans, and credit cards
- Providing electronic service demonstrations and resolving member inquiries in a timely and efficient manner
- Supporting NPS initiatives by delivering exceptional service and living Royal's Core Values
- Previous customer service experience, preferably in financial services
- Strong knowledge of deposit and consumer loan products
- Excellent communication and interpersonal skills
- Ability to work productively in a team environment with high levels of interruption
- Basic computer skills and proficiency in Microsoft Office products
- Experience working in financial services, including new accounts, loans, and loan processing
- Cash handling experience
- Associate's degree in a business-related field
As a Member Account Representative at Royal Credit Union, you will enjoy a competitive hourly wage, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.