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Customer Service Representative

2 months ago

Stillwater, Minnesota, United States Planet Fitness Full time
{"title": "Customer Service Representative", "description": "Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
Benefits
  • Employee Recognition Program.
  • Advancement Opportunities.
  • Sign on bonus up to $500.

Planet Fitness is a judgement free zone where we strive to enhance people's lives with an affordable, high-quality fitness experience. We're seeking top talent to join our team and help us shape the future of our brand.

", "lang_code": "en"}