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Member Account Representative

2 months ago

Stillwater, Minnesota, United States Royal Credit Union Full time
{"title": "Member Account Representative", "description": "Job Summary

Royal Credit Union is seeking a highly skilled Member Account Representative to join our team. As a Member Account Representative, you will be responsible for providing exceptional customer service to our members, processing transactions, and building relationships with our community.

Key Responsibilities
  • Process member transactions accurately and efficiently
  • Build relationships with members by meeting their needs with Royal's products and services
  • Provide electronic service demonstrations and resolve member inquiries in a friendly and efficient manner
  • Support NPS initiatives by providing exceptional service and living Royal's Core Values
Requirements
  • Previous customer service experience
  • Experience working in financial services with a strong knowledge of deposit and consumer loan products
  • Knowledge of modern office procedures and methods, including telephone communications, office systems, and record keeping
  • Strong sense of customer service and strong interviewing and listening skills
  • Ability to learn, retain, and recall information quickly
  • Work productively in a team environment with high levels of interruption
  • Must be compassionate and enjoy assisting people with problems and finding solutions
  • Ability to produce accurate and high-quality materials, data entry, and transactions
  • Proficient in Microsoft Office products and basic computer skills using various software packages
  • Basic skills using smartphones/tablets and the ability to demonstrate use of current technology
Preferred Qualifications
  • Experience working in financial services, including new accounts, loans, and loan processing, or equivalent loan-related experience
  • Cash handling experience
  • Associate's degree in a business-related field
About Royal Credit Union

Royal Credit Union is a member-owned financial cooperative dedicated to providing exceptional service and value to our members. We are committed to living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership.

", "lang_code": "en"}