Post-Rental Support Agent

2 weeks ago


Minneapolis, Minnesota, United States CHECK24 Full time

Customer Support Specialist for Car Rentals

Company Overview: CHECK24 stands as a premier online platform and the largest comparison portal in Germany. Our award-winning car rental comparison service empowers countless customers to make informed decisions by comparing offers from a wide array of rental companies globally, ensuring they secure the best rates available.

Role Overview

  • Professionally manage intricate customer inquiries with efficiency and expertise.
  • Assess and address complaints and damage reports from car rental clients.
  • Collaborate closely with both national and international car rental and insurance partners to facilitate issue resolution.
  • Deliver outstanding customer service through phone and email communication.
  • Engage with the training team to enhance quality assurance and improve processes.
  • Contribute to the development of internal processes in alignment with Operations Management.

Qualifications:

  • Completed vocational training, ideally in a commercial or tourism-related discipline.
  • Experience in handling complaints, tourism, or customer service is advantageous.
  • Excellent communication skills coupled with a customer-focused approach.
  • Ability to work autonomously as well as collaboratively within a team.
  • Fluency in both German and English (written and spoken) is required.

Benefits:

  • Modern office spaces equipped with convenient amenities.
  • Unlimited contracts accompanied by competitive salary packages.
  • Performance recognition through annual bonuses.
  • Career advancement opportunities through comprehensive training and development programs.
  • A supportive and friendly workplace culture with perks such as complimentary beverages and team-building activities.

If you are seeking a fulfilling role in customer support within the car rental sector, we invite you to explore opportunities with CHECK24.



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