Commercial Sales and Marketing Specialist
3 weeks ago
Estimated Salary: $65,000 - $85,000 per year
About Our TeamWe are a dedicated team at Manufacturing Company, passionate about delivering exceptional products and services to our customers. As a Business Development Coordinator, you will play a critical role in driving revenue growth, building strong customer relationships, and ensuring exceptional customer satisfaction.
Job Description:
You will be responsible for managing customer relationships, driving revenue growth, and ensuring exceptional customer satisfaction. This includes identifying and pursuing cross-sell and upsell opportunities, resolving client issues promptly and effectively, and creating tailored account management plans with specific goals and strategies.
Key Responsibilities:
- Customer Relationship Management: Foster open communication, address concerns, and ensure timely and efficient service delivery.
- Revenue Growth and Retention: Identify and pursue cross-sell and upsell opportunities that align with customer needs, ensuring seamless renewals.
- Issue Resolution: Address and resolve issues promptly and effectively, collaborating with internal teams to provide top-notch service.
- Account Strategies: Create tailored account management plans with specific goals, strategies, and tactics for each client.
- Performance Monitoring: Track relevant sales metrics and analyze key performance indicators (KPIs) to ensure account plans are effective.
- Customer Feedback and Insights: Collect and analyze customer feedback to understand client preferences, pain points, and potential opportunities, informing product development and marketing strategies.
Qualifications:
- Proven experience in sales account management or a related field.
- Exceptional negotiation and problem-solving skills.
- Strong communication and interpersonal abilities.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in CRM software and sales analytics tools.
- Bachelor's degree in business, marketing, or a related field is preferred.
Why Choose Us:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
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