Care Navigator

2 days ago

Kansas City, Missouri, United States ArchWell Health Full time
Job Title: Center Care Team

At ArchWell Health, we are dedicated to providing exceptional care to our senior members. We are seeking a highly skilled and compassionate Care Navigator to join our team.

Job Summary:

The Care Navigator plays a vital role in ensuring a positive and welcoming experience for our members and their families. This individual will serve as a guide, navigating members through a seamless and clear check-in process, ensuring every member has a positive experience and has their care needs met.

Key Responsibilities:
  • Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
  • Update member information in the electronic medical records system
  • Schedule appointments and coordinate referrals for a multi-disciplinary care team
  • Assist members with filling out paperwork through electronic kiosks, as needed
  • Request medical records and upload documentation to electronic medical records system
  • Field questions from prospective and established members, as well as their adult children
  • Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  • Assist with center events, as needed
Requirements:
  • Excellent customer service skills, with a positive and welcoming demeanor
  • Passion for providing a quality experience for our senior members
  • Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public
  • Working knowledge of medical terminology, insurance, and/or electronic medical records systems
  • High level of organization and attention to detail
  • Strong written and verbal communication skills
  • Proficient PC skills, including Microsoft Office Suite
  • Ability to maintain professionalism and flexibility in a changing work environment
  • Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
Education and Experience:
  • Associates degree preferred, or equivalent experience
  • Minimum of one year of work experience in a clinical setting, or similar
  • Experience working with EMR systems a plus

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

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