Care Navigator

5 days ago


Kansas City, Missouri, United States ArchWell Health Full time
Senior Care Navigator Role

ArchWellHealth is a leading healthcare provider dedicated to delivering high-quality care to seniors. We are seeking a skilled Senior Care Navigator to join our team.

The Senior Care Navigator plays a vital role in ensuring a positive experience for our members and their families. This individual will serve as a guide, navigating members through a seamless and clear check-in process, updating member information in electronic medical records, scheduling appointments, and coordinating referrals for a multi-disciplinary care team.

The ideal candidate will possess excellent customer service skills, a passion for senior care, and the ability to work effectively with diverse populations. A working knowledge of medical terminology, insurance, and/or electronic medical record systems is also essential.

Responsibilities:

  • Welcome members upon arrival and help them feel safe and at home
  • Update member information in electronic medical records
  • Schedule appointments and coordinate referrals for a multi-disciplinary care team
  • Assist members with filling out paperwork through electronic kiosks, as needed
  • Request medical records and upload documentation to electronic medical records system
  • Field questions from prospective and established members, as well as their adult children
  • Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual

Required Skills/Abilities:

  • Excellent customer service skills
  • Passion for providing a quality experience for our senior members
  • Ability to work effectively with diverse populations
  • Working knowledge of medical terminology, insurance, and/or electronic medical record systems

Education and Experience:

  • Associates degree preferred, or equivalent experience
  • Minimum of one year of work experience in a clinical setting, or similar

ArchWellHealth is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.


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