Central Operations Service Representative II-III

4 weeks ago


Roseville, California, United States Poppy Bank Full time
Job Summary

We are seeking a highly skilled Central Operations Service Representative II-III to join our team at Poppy Bank. This role is responsible for providing exceptional customer service and support to internal and external clients, while ensuring compliance with all Bank policies and procedures.

Key Responsibilities
  • Provide excellent customer service and support to internal and external clients
  • Ensure compliance with all Bank policies and procedures
  • Process transactions, including Regulation E claims, merchant disputes, and collection items
  • Assist with special projects and initiatives as assigned
  • Develop and maintain knowledge of Bank products and services
  • Collaborate with other departments to resolve issues and improve processes
Requirements
  • High school diploma or equivalent required
  • Minimum 3-5 years of Bank Operations experience in a bank or credit union
  • Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
  • Ability to maintain regular attendance and work scheduled hours
Working Conditions

The incumbent in this position will frequently spend time writing, typing, speaking, listening, operating basic business equipment, and seeing. The work environment is typically quiet to a moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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