Sales and Customer Service Representative

5 days ago


Boynton Beach, Florida, United States Scenthound Full time
About the Position:

The Membership Sales Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires sales experience and confidence, customer service experience, computer/technology proficiency, a passion for dogs and dog health & wellness, reliable transportation, and a willingness to work in a smoke-free environment.

Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, services, add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager

What We Offer:
  • $18.00 per hour
  • Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
  • Tips
  • Merit-based pay increases
  • Complimentary service membership (Bath, Ear Cleaning, Nail clip, and Teeth Brushing once a month)

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