Customer Service Representative
3 weeks ago
About Air Pros USA:
Air Pros is a fast-growing industry leader in both Residential and Commercial HVAC contracting. We pride ourselves on customer service, quality of service, and customer experience.
We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the liaison between our company and its current and potential customers. Your primary responsibility will be to effectively solve customer issues, complaints, and inquiries while keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Inbound Calls:
- Answer questions the customer might have and schedule appointments for a salesperson or technician
- Outbound Calls:
- Reach out to potential customers to determine their overall interest and eliminate customers who aren't interested in our services; take appropriate next steps
- Follow communication "scripts"
- Identify customer needs, clarify information, provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers
- Keep records of all conversations in our database
- Meet personal and team targets
Requirements:
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills; active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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