Customer Service Representative
2 weeks ago
Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.
Key Responsibilities- Receive incoming calls and assign and direct electricians to customer locations
- Monitor the route and status to coordinate and prioritize their schedules
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Perform other duties as needed, including cross-training in related positions
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
We offer a competitive salary and a benefits package that varies by location. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today.
About Working at Mr. ElectricAt Mr. Electric, you don't just work amongst fellow expert electricians. You learn from them, too. We're big on collaboration, sharing expertise and making each other better. That, plus a competitive salary and the chance to work with a brand with over 23 years of excellence, makes working for an independently owned and operated Mr. Electric franchise a great career move.
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