Customer Service Representative

3 weeks ago


Bedford, Massachusetts, United States Anika Corporation Full time

Job Summary:

The Customer Care Specialist II is a critical role within Anika Corporation, responsible for managing all customer orders, documentation, and commercial activities. This position requires strong attention to detail, critical thinking, and effective communication skills to interact with high-value customers and internal departments.

Key Responsibilities:

  • Assist in corporate communications with customers, creating, editing, and maintaining documents within the Anika regulatory environment.
  • Produce and analyze reports using Excel, ensuring timely shipment deadlines and managing multiple internal deliverables.
  • Partner with the Logistics team on order processing and document creation, and work with the Anika Regulatory team to develop a comprehensive Master Control document control system.
  • Assist in resolving safety and quality issues raised by customers or staff, and support Anika's Medical Quality System and Safety and Health Program.

Requirements:

  • 3+ years of experience in a customer service position, with SAP experience and ability to work independently.
  • Competency in MS Office programs, with a strong analytical and organizational skillset.
  • Previous experience within the medical device/pharmaceutical industry, with demonstrated experience in Microsoft Office Suite and database systems.

Preferred Qualifications:

  • Strong analytical and organizational skills, with proactive problem definition and creative problem-solving skills.
  • Ability to define creative alternatives and recommendations, with excellent presentation skills, both written and in platform presentation format.
  • Ability to work autonomously, effectively manage time, and deliver results on time, with demonstrated teamwork skills and results orientation.


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