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Sales and Technical Support Engineer

2 months ago

Houston, Minnesota, United States Umicore Full time
About Umicore

At Umicore, we are dedicated to minimizing harmful emissions from vehicles, advancing the future of automotive technology, and revitalizing used metals. As a premier circular materials technology firm, we are on a mission to develop materials that enhance quality of life. With such ambitious goals, consider the impact you could have

About Fuel Cells and Stationary Catalysts

Everyone deserves to breathe clean air. Umicore stands at the forefront of producing automotive emission control catalysts, enabling compliance with global environmental standards for both on-road and non-road applications. Our innovations have significantly reduced the release of harmful gases and particulates into the atmosphere. To assist our clients in achieving even cleaner engines, we must continuously innovate and explore new solutions. This is where your expertise is essential.

Your Responsibilities

Technical Service Engineering
  • Implement and oversee engineering and design tasks both on-site and off-site, ensuring adherence to contract specifications and quality standards, while meeting project timelines.
  • Conduct engineering projects at client sites, including design, cost estimation, testing, and implementation.
  • Adapt equipment standards to integrate new engineering designs and operational procedures.
  • Collaborate closely with the global sales team during the proposal phase to ensure timely delivery.
  • Engage with clients and sub-suppliers to nurture client relationships.
Technical Sales Management
  • Prepare the technical and commercial aspects of engineering service proposals.
  • Evaluate customer operational processes to identify optimal solutions for their engineering needs.
  • Research and create technical documentation and presentations, representing the company at client meetings, conferences, and trade shows.
  • Lead the review of customer terms and conditions, collaborating with Regional Directors and legal teams to ensure contracts align with best practices.
Direct Sales and Customer Development
  • Oversee and implement catalyst replacement projects requiring advanced technical expertise in mechanical engineering and construction.
  • Organize and conduct client visits, delivering technical presentations and prioritizing follow-ups to enhance market presence.
  • Provide industry-specific technical knowledge to resolve emissions reduction challenges.
  • Grow and develop the client base as a recognized subject matter expert.
After Sales/Service Management
  • Diagnose and resolve engineering and product-related challenges.
  • Support root-cause analysis and troubleshooting efforts in after-sales service for clients.
  • Conduct on-site and off-site inspections, strengthening client relationships through direct engagement.
  • Assist the Product Manager in reviewing and refining sample test reports, ensuring accurate communication of laboratory results to all stakeholders.
Candidate Profile

Education and Experience
  • A Bachelor's degree in Mechanical or Chemical Engineering or a related field is preferred; equivalent experience may be considered in lieu of a degree.
  • 5 to 10 years of project engineering experience in the Chemical Industry, with a focus on Engineering Sales and/or Project Management.
  • 5 to 10 years of relevant industry experience.
What We Offer

We are committed to leading not only for our clients but also for our employees. Our goal is to foster a collaborative environment where everyone can thrive, share ideas, enhance their skills, and advance their careers. We are dedicated to building an inclusive workplace that provides equal opportunities for all employees, regardless of their diverse backgrounds. As expected from a global leader, we offer a competitive salary and comprehensive benefits package.

Our benefits include health insurance, company-paid life insurance, short-term disability, dental and vision coverage, flexible spending accounts, voluntary critical illness and accident insurance, a 401(k) plan with employer matching, profit-sharing eligibility, and bonuses. We recognize 11 paid holidays annually and provide generous vacation and sick leave allowances.

Umicore is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status, or any other status protected by law.

Imagine the possibilities of making mobility cleaner with your leadership