Bilingual Customer Support Specialist

2 weeks ago


Hollister, California, United States Dassel's Petroleum Inc Full time
Company Overview:
Dassel's Petroleum Inc is a dynamic and expanding organization with extensive expertise in the retail and commercial propane sector. We are committed to delivering safe and dependable propane services to a diverse range of clients, including residential, commercial, industrial, and agricultural sectors.

About Us:
With a customer base exceeding 200,000 across multiple states, we have established a strong presence in both rural and urban areas. Our company has been recognized as one of the Top Ten Propane Marketers, showcasing our commitment to excellence in the industry.

Key Responsibilities:
1. Act as the primary point of contact for customer inquiries, orders, and service requests through various communication channels.
2. Provide precise and timely information regarding propane services, pricing, delivery schedules, and account details.
3. Assist customers in placing orders, scheduling deliveries, and resolving any issues related to billing or delivery.
4. Collaborate with internal teams, including sales and operations, to ensure efficient propane deliveries and address customer concerns.
5. Maintain accurate customer records and ensure that information is up-to-date in the system.
6. Promote and upsell additional propane products or services when appropriate.
7. Handle customer complaints or escalations with empathy, aiming for satisfactory resolutions.
8. Foster strong customer relationships and ensure satisfaction through exceptional service.

Qualifications:
- Must be bilingual.
- High school diploma or GED required.
- Ability to manage multiple tasks and prioritize effectively.
- Strong decision-making skills.
- Proficient in Microsoft Office.
- Capable of thriving in a fast-paced environment.
- Strong teamwork skills.

Benefits:
We offer a competitive compensation package along with a comprehensive benefits program designed to support the health and financial well-being of our employees and their families. Eligible employees can customize their coverage with options that include:
- Medical Insurance
- Voluntary Vision Insurance
- Health Savings Account
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Voluntary Supplemental Life and AD&D Insurance
- Voluntary Short-Term Disability
- 401(K) with Company Match
- Tuition Reimbursement

Additionally, we provide the following benefits at no cost to eligible employees:
- Paid Holidays & Time Off
- $50,000 Basic Life/AD&D benefit
- Long Term Disability

Compensation:
Starting pay is competitive and commensurate with experience.

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