Customer Service Representative
3 days ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Dassel's Energy. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Serve as the primary point of contact for customer inquiries, orders, and service requests, providing accurate and timely information regarding propane services, pricing, delivery schedules, and account status.
- Assist customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues in a professional and courteous manner.
- Collaborate with internal teams, including sales, operations, and dispatch, to coordinate efficient propane deliveries and resolve customer concerns.
- Maintain accurate customer records, ensuring up-to-date information is captured in our system.
- Promote and upsell additional propane products or services to customers as appropriate, ensuring they are aware of all available options.
- Handle customer complaints or escalations with empathy and find satisfactory resolutions, ensuring customer satisfaction through exceptional service.
- Build strong customer relationships by providing personalized service and ensuring customers feel valued and supported.
- Bilingual in English and Spanish (or other languages as required).
- High school diploma or equivalent required.
- Ability to multitask and prioritize workload effectively.
- Strong knowledge of Microsoft Office and ability to learn new software systems quickly.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
In addition to a competitive hourly rate, we offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, and more. We also provide opportunities for professional growth and development, as well as a fun and supportive work environment.
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