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Bilingual Customer Support Specialist

2 months ago

Hollister, California, United States Dassel's Petroleum Inc Full time
Company Overview:
Dassel's Petroleum Inc is a dynamic organization with extensive expertise in the retail and commercial propane sector. We are committed to delivering safe and dependable propane services to a diverse clientele, including residential, commercial, industrial, and agricultural sectors across various regions.

About Us:
With a customer base exceeding 200,000 across multiple states, we have established a strong presence in both rural and urban markets. Our company has been recognized as one of the leading propane marketers in the industry.

Key Responsibilities:
1. Act as the primary point of contact for customer inquiries, orders, and service requests through various communication channels.
2. Provide precise and timely information about propane services, pricing, delivery schedules, and account details.
3. Assist customers in placing orders, scheduling deliveries, and resolving any issues related to billing or service.
4. Collaborate with internal departments, including sales and operations, to ensure efficient service delivery and address customer concerns.
5. Maintain accurate customer records, ensuring that all information is current and correctly documented.
6. Promote and suggest additional propane products or services to customers as appropriate.
7. Address customer complaints or escalations with understanding and work towards satisfactory resolutions.
8. Foster strong customer relationships and ensure high levels of customer satisfaction through exceptional service.

Qualifications:
- Must be bilingual.
- High school diploma or equivalent.
- Ability to manage multiple tasks and prioritize effectively.
- Strong decision-making skills.
- Proficient in Microsoft Office Suite.
- Capability to thrive in a fast-paced environment.
- Team-oriented with strong collaborative skills.

Benefits:
We offer a competitive compensation package, including a comprehensive benefits program designed to support the well-being of our employees and their families. Eligible employees can customize their coverage with options such as:
- Medical Insurance
- Voluntary Vision Insurance
- Health Savings Account
- Flexible Spending Account
- Employee Assistance Program (EAP)
- Voluntary Supplemental Life and AD&D Insurance
- 401(K) with Company Match
- Tuition Reimbursement

Additionally, we provide the following benefits at no cost to eligible employees:
- Paid Holidays & Time Off
- Basic Life/AD&D Insurance
- Long Term Disability

Compensation:
Starting pay is competitive and based on experience.