Customer Support Specialist
2 weeks ago
We are seeking a highly skilled Customer Support Professional to join our team at GovCIO. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their systems and applications are running smoothly and efficiently.
Key Responsibilities- Provide desk-side support, including regular backups, network storage allocation, and preventative maintenance to ensure optimal system performance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
- Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain operability of the Uninterruptible Power Supply (UPS), troubleshoot and resolve communications equipment, and facilitate resolution of network hardware and software problems.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.
- Report team and individual performance to SLAs/KPIs.
- High School diploma or equivalent with 6-9 years of IT customer support experience (or commensurate experience).
- Secret Clearance and ability to acquire and maintain DEA suitability.
GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.
The posted pay range reflects the expected salary for this position at the commencement of employment, but base pay offered may vary depending on individual factors. The total compensation package may include other elements, to be discussed during the hiring process.
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